CHIPLEY, Fla. (WMBB) – A Caryville woman says Cricket Wireless is still taking payments from her sister’s cell phone account after her sister passed away.
Sherry Bryant has been a Cricket Wireless customer for eight years, but now she has said she wants nothing to do with the company.
Bryant’s twin sister Shelley, who was also a Cricket customer, died two months ago. Shelley has authorized Cricket to automatically withdraw monthly payments from his checking account.
Shelley died on August 6 and Cricket withdrew a payout on August 10. A second payment was made on September 13.
“His bank account is now in the hole which cannot be closed as the money must be returned to the bank account before it can be closed the bank cannot stop recurring payments as the contract is with cricket without wire,” Bryant said.
To complicate matters, Bryant said Shelley lost her phone in June and the account somehow ended up with a different name and new password.
Bryant said Cricket wouldn’t allow them to get a new phone, so she added Shelley to her account. However, Bryant claims Cricket continued to debit Shelley’s bank account despite the unexplained account changes.
“Cricket Wireless refuses to do anything to help me stop recurring payments,” Bryant said. “They ask for her PIN when I give it to them, they tell me it doesn’t work, the security question doesn’t work and there’s nothing they can do to stop the recurring payments.”
She claims Chipley’s Cricket store tells her to call the company and then the company tells her to go to their local store.
“I physically went to the bank to try and close the account, took his death certificate to the cricket shop in Chipley and just can’t get any help from their cricket customer service, their head office social or Chipley’s store,” Bryant said.
Bryant claims the Cricket store manager refuses to help him.
“She threatened to have me physically removed from her store by the sheriff’s department, banned me from her store, the last two times I went Monday and in September she told me she refused to help me and that she would get me out of her store,” Bryant said.
At this point, Bryant said it wasn’t about the money. She said she just wanted to be done with Cricket.
“Eventually I can pay off that bank account and close it, but there will be another recurring payment coming from cricket on the 10th and that’s what I’m trying to stop – getting another payment out of that account,” he said. Bryant said.
News 13 stopped by the Cricket store in Chipley for an interview on Wednesday and they declined.