Cell phone company drops $3,600 bill for Mesa woman

MESA, AZ (3TV/CBS 5) — Megan Campbell is like many of us. His smartphone is always nearby. “I use it for daily phone calls,” Megan told 3 On Your Side. “I use it for social media. I check my email on it. I’d be lost without my cell phone.

Megan uses T-Mobile for her cell phone service, and she’s pretty happy with it. So you can imagine how surprised she was when she recently opened an envelope from AT&T and found a bill for over $3,685. “I have no idea what it is. I never had AT&T in my life,” she said.

The $3,685 bill was for the purchase of four iPhones. Worried, Megan immediately called AT&T to tell them the charges must be fraudulent. But she claims AT&T pushed back, saying all of their information matched hers, such as her social security number used to open the account. Bottom line: They wanted her to pay. “You’re stuck with this bill,” said 3 On Your Side’s Gary Harper. “How does that feel?” He asked. “Not good,” she replied. “First of all, it’s a lot of money for something I haven’t even done. And then someone has my social security number and creates an account. It is not fair.”

Getting nowhere, Megan contacted 3 On Your Side for help. I asked AT&T to look into the matter, and after doing so, AT&T realized that all four iPhone purchases were indeed fraudulent. Megan says an AT&T rep told her they found the four phones were ringing from overseas cell towers.

And with that, AT&T waived the $3,685 bill and said Megan wouldn’t have to pay anything. Megan says it only happened because of 3 On Your Side. “I got no response from AT&T. I couldn’t convince anyone to help me or even believe they were fraudulent. And then Gary Harper got involved and worked his magic , and now it’s all gone,” Megan said with a laugh.

AT&T has been very responsive, and I appreciate that. By the way, this viewer now has a credit monitoring service to make sure something like this doesn’t happen again.

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